Business Process Management (BPM)
WHAT IS BPM?
Business Process Management (BPM) services involve the use of various techniques, tools, and methodologies to improve and optimize the efficiency and effectiveness of an organization’s business processes. BPM services focus on enhancing and streamlining an organization’s business processes to improve its overall performance, productivity, and profitability.
BPM services typically include the following:
- Process analysis and design: This involves analyzing an organization’s existing business processes, identifying areas for improvement, and designing new and improved processes.
- Process automation: This involves using software applications and tools to automate and streamline business processes, reducing the need for manual intervention and improving efficiency.
- Process monitoring and optimization: This involves monitoring the performance of business processes, identifying bottlenecks and inefficiencies, and optimizing processes to improve performance.
- Change management: This involves managing the transition to new business processes, ensuring that employees are trained and equipped to work with new processes, and managing the risks associated with change.
BPM services can help organizations to achieve a wide range of benefits, including improved efficiency, reduced costs, increased agility, better customer service, and improved compliance. By optimising their business processes, organizations can become more competitive, responsive, and successful in their markets.
Business Process Management (BPM)
1.
BUSINESS PROCESS CONSULTING
We research and analyse business processes and systems to identify and recommend where improvements can be made to current business processes and practices to improve overall efficiency and reduce risk. We provide solutions to maximise the business process efficiency and productivity.
To achieve the best possible outcome during the Business Process Consulting process, the following services are included:
What is included:
Process Mapping
We gather information about the current processes inputs, outputs and pain points.
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
Risk Assessment
We critically investigate the process and identify the key areas within the process with the greatest inefficiency or risk of failure.
Findings and Proposed Solutions
We discuss the findings from the risk assessments and propose solutions and actions to increase efficiency and mitigate or eliminate risk areas.
KPIs and Feedback
Development and structuring of KPIs and feedback for decision making and measuring of results.
BPM Maintenance
Business Process Management and Maintenance Planning and Implementation is where we implement a process for maintaining and managing all implemented processes to ensure ongoing success.
Business Process Re-engineering (BPR) and Development.
We critically investigate the process and identify the key areas within the process with the greatest inefficiency or risk of failure.
Project Management Implementation and Deployment Planning and Monitoring
We manage the planning, development and implementation of a process and monitor the process for a handover period to ensure the sustainability and resilience of the process.
2.
BUSINESS PROCESS RESEARCH, ANALYSIS, DEVELOPMENT AND IMPLEMENTATION
Utilising several years of business management and operational experience in various business arenas, we are able to research, analyse and develop customised processes to solve any process flow or workflow problem or inefficiency your business may be facing.
This service either forms part of the business process consultancy service or as a standalone service where the client presents us with a risk area, new process required or any process upgrade need.
We will then develop the best and most cost effective solution possible utilising various state of the art tools and methods available to us.
Once we have developed and quality assured the solution, we are able to assist with the implementation, deployment, reporting, maintenance and support of the solution.
Process Mapping
We gather information about the current processes inputs, outputs and pain points.
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
Risk Assessment
We critically investigate the process and identify the key areas within the process with the greatest inefficiency or risk of failure.
Findings and Proposed Solutions
We discuss the findings from the risk assessments and propose solutions and actions to increase efficiency and mitigate or eliminate risk areas.
KPIs and Feedback
Development and structuring of KPIs and feedback for decision making and measuring of results.
BPM Maintenance
Business Process Management and Maintenance Planning and Implementation is where we implement a process for maintaining and managing all implemented processes to ensure ongoing success.
Business Process Re-engineering (BPR) and Development.
We critically investigate the process and identify the key areas within the process with the greatest inefficiency or risk of failure.
Project Management Implementation and Deployment Planning and Monitoring
We manage the planning, development and implementation of a process and monitor the process for a handover period to ensure the sustainability and resilience of the process.
3.
(BPM) & CoE (Center of Excellence)
We partner long term with our clients to create a Centre of Excellence (CoE) where the focus is continuous development, maintenance and improvement of all business processes involving all business process stakeholders.
Involving all process stakeholders is key to creating a sustainable and evolving approach to managing processes, increasing business agility and performance to reduce risk and cost and maximise results and profits.
We assist in creating structures and organisation that maximise efficiencies and promote clear and open two-way communication and feedback to ensure that actual process performance is monitored and corrective action is taken timeously to prevent process failure and promote immediate and effective intervention which will decrease process time cycles, increase customer service excellence and promote future growth.
What is included:
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
KPIs and Feedback
Development and structuring of KPIs and feedback for decision making and measuring of results.
BPM Maintenance
Business Process Management and Maintenance Planning and Implementation is where we implement a process for maintaining and managing all implemented processes to ensure ongoing success.
Project Management Implementation and Deployment Planning and Monitoring
We manage the planning, development and implementation of a process and monitor the process for a handover period to ensure the sustainability and resilience of the process.
4.
3rd PARTY BUSINESS PROCESS MONITORING AND REPORTING
Continuous monitoring and reporting of business processes is crucial to maximise profits and service excellence and therefore we have identified the need for 3rd party Business Process Monitoring and Reporting.
This service is available to clients who already have a business process management solution (BPMS) in place.
We establish key performance indicators and generate dashboards and custom reports for efficient monitoring of the business processes.
We continuously monitor the processes and inform the client of risk areas and process performance so that the necessary intervention and corrective action can be taken timeously and vital business data is available for our clients to make the best possible business decisions.
What is included:
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
Process Monitoring
We monitor and report on implemented processes to ensure the sustainability and resilience of the process through clear communication to management and all stakeholders.
KPIs and Feedback
Development and structuring of KPIs and feedback for decision making and measuring of results.
BPM Maintenance
Business Process Management and Maintenance Planning and Implementation is where we implement a process for maintaining and managing all implemented processes to ensure ongoing success.
5.
PROCESS DOCUMENTATION & STANDARDISATION
Documenting and detailing each process in a clear and defined Standard Operating Procedure (SOP) and Process Flow Map, which is easy to follow and can be used for training and instructional purposes, is integral to the sustainability and success of a process.
We will convert each process into a process flow map and generate a Standard Operating Procedure which once approved and published, can be converted into training documentation and assessments.
All documentation will be stored in a secure shared storage location and all stakeholders will be given access to the documentation for daily reference.
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
Process Mapping
We gather information about the current processes inputs, outputs and pain points.
SOP Generation
We generate Standard Operating Procedures based on your current procedures.
Publication and Access
We store SOPs and provide access to SOPs as per your requirements.
6.
PROJECT MANAGEMENT
Managing a project from a concept or idea to a fully implemented solution can be challenging. We will assist with each stage of the project from concept to implementation, KPI generation and maintenance planning and feedback.
Each project is different and therefore attention to detail and a holistic approach is needed to ensure that each project deliverable is met.
This service is available as a remote service, with on-site visits where required.
We continuously monitor the processes and inform the client of risk areas and process performance so that the necessary intervention and corrective action can be taken timeously and vital business data is available for our clients to make the best possible business decisions.
What is included:
Process Mapping
We gather information about the current processes inputs, outputs and pain points.
Stakeholder Involvement
We gather further information on how the team in reality interacts and follow the current process through interviews and other qualitative approaches.
KPIs and Feedback
Development and structuring of KPIs and feedback for decision making and measuring of results.
Project Management Implementation and Deployment Planning and Monitoring
We manage the planning, development and implementation of a process and monitor the process for a handover period to ensure the sustainability and resilience of the process.
RELATED PROJECTS
what WE HAVE DONE
the proof is in the results
what we do
EVER WONDERED WHY THE ACRONYM “BOSS“? HERE IS what we stand for:
Business Process Management (BPM)
We asses, map, build & maintain business processes. We make sure your processes are running efficiently and then help you to set up centres of excellence to maintain and improve processes and systems into the future. We ensure that you have the neccesary information at your finger tips to make the best possible management decisions. Mitigating your risk is the focus.
optimisation
Once we have assessed your process, we will make every effort to optimise the process where required. This can be in the form of integrations, simple current process changes or the introduction of more optimised systems or processes. Our job is to ensure that your processes run as smoothly and efficiently as possible.
SYSTEMS
We will help you find or build the right systems for your needs and requirements. We will find, compare and advise on which systems will best suit your needs and if there is none, we will build it….
SOLUTIONS
Have you ever had a situation where you don’t know what to do about a specific business process problem or issue? This is the “I’m not sure how to fix this problem” Question. We will find the best SOLUTION for your Business Process Issue.